About
Even strong leaders experience moments when trust becomes strained. A conversation lands poorly. A deadline is missed. A client feels disappointed. A team member feels dismissed. An expectation is unclear. A promise is not followed through. A pattern goes unaddressed too long. The Trust Repair Conversation helps leaders address those moments with humility, clarity, and courage. In this guided framework, you will prepare one trust repair conversation by identifying what happened, acknowledging the impact, owning your part, listening for the other person’s perspective, and rebuilding a clear agreement for how trust will be restored through future action. This framework is especially helpful for leaders who want to repair trust without blaming, over-apologizing, avoiding accountability, or pretending everything is fine. By the end, you will have a clear repair conversation plan you can use in a real leadership, client, team, or relationship context. Estimated Completion Time 45–75 minutes Recommended Materials Pen Paper or notebook One relationship, conversation, or work situation where trust feels strained Optional: your completed Direct and Kind Conversation Framework or Feedback Loop Builder